In cases of emergencies always call 112 / 999 for assistance.
Complaints and Feedback
We want to provide safe and high-quality services so that you receive the best care and treatment. Your feedback matters. It helps us to improve our services. Contact the relevant Complaints and Feedback Manager for your area below.
|Operational Area||Counties||Complaints and Feedback Manager||Address||Phone|
|Seamus Dunne||Ambulance HQ, National Ambulance Service South, Kilcreene Hospital Complex, Kilkenny||056 firstname.lastname@example.org|
|Paul Gallen||NAS Phoenix Hall, St Mary’s Campus Phoenix Park Dublin 20||01 email@example.com|
|Kevin Flannery||Regional Ambulance Office St. Mary's Hospital Complex Castlebar Co Mayo||094 firstname.lastname@example.org|
National Ambulance Service recruitment campaigns can be found under 'Patient and Client Care' on hse.ie/jobs for positions including: Student Paramedic, Paramedic and Intermediate Care Operative. If you are interested in applying for a position with the National Ambulance Service in one of these roles please click here for more information.
The National Ambulance Service also recruits for Administrative, Business Support and Management positions. If you are interested in applying for a position in one of these roles please click here for more information.
The Public Appointments Service recruits for senior positions in the HSE as well as specialist healthcare positions. You should check out their job pages and log into their website to sign up for job alerts. Click here to register with publicjobs.ie for vacancy alerts with the National Ambulance Service.
If you don't see a post that you are interested in applying for, please email email@example.com with your name, your profession(s) of interest, mobile number (international format) and personal email address. Please do not forward CVs. The Talent Pool team will record your details and may send you a text alert and email when the HSE's National Recruitment Service next run a recruitment campaign that may be of interest to you.
The mission of the National Ambulance Service College is to provide vocational and professional education and training to Ambulance and Associated Personnel, based on current best practice, to meet the strategic and operational needs of the National Ambulance Service and the Health Communities and Patients it serves.
Contact the National Ambulance Service College at firstname.lastname@example.org
National Emergency Operations Centre
Our National Emergency Operations Centre (NEOC) is operated as one center of emergency call response across two sites (Tallaght and Ballyshannon) and is responsible for the effective dispatch of resources to emergencies. NEOC is staffed by Emergency Call Takers, Emergency Dispatchers, Clinical Nurse Mangers, Control Supervisors and Control Managers.
You can contact the HSE Live seven days a week.
- Monday to Friday: 8am to 8pm
- Saturday and Sunday: 9am to 5pm
You will get through to an operator quicker between 1pm and 6pm.
Freephone: 1800 700 700
Phone: 01 240 8787
From outside Ireland or the UK: 00 353 1 240 8787
Community First Responders
Community First Responders (CFR) are volunteers who are trained to attend certain types of emergency calls in the area where they live or work. Their aim is to reach a potential life threatening emergency in the first vital minutes before the ambulance crew arrives.
Their role is to help stabilise the patient and provide the appropriate care including CPR & defibrillation, until the more highly skilled ambulance crew arrives on scene to take over the treatment.
To find out more please visit becomeacfr.ie
The National Ambulance Service provides information to public representatives through responses to Parliamentary Questions and Representations.
The HSE Parliamentary Affairs Division (PAD) processes Parliamentary Questions (PQs) and Representations referred by the Minister for Health and Children for direct reply to the Oireachtas member. The HSE Director General reports regularly to the Oireachtas Committees on Health. The Parliamentary Affairs Division has co-ordinated his attendance at these Committee meetings and ensured that matters arising from these attendances are followed up.
HSE Parliamentary Affairs, Parkgate Street Business Centre, Dublin 8. Tel 01 635 2000 Email email@example.com
Freedom of Information and Data Protection
The Freedom of Information Act 2014 gives each individual legal rights to access both personal and non-personal (corporate) records, to have personal records amended or deleted where the information is incorrect or misleading and the right to seek reasons for decisions that affect him/her.
These rights extend to your own personal records and in specific circumstances, to those of your children and deceased relatives. There are exemptions provided for in the Acts, this means that there are specific circumstances when the requested information will not be released, e.g. to protect confidentiality. If any of these exemptions are used to withhold information, the reasons will be clearly explained to you.
Find out more by clicking here.